There's nothing easy about apology. The news is filled with examples of leaders apologizing, needing to apologize, or failing miserably at the attempt. And certainly we all have occasion to apologize ourselves-maybe more often than we realize. But we don't need more apologies, says John Kador-we need better ones. Too many people just go through the motions, missing out on the power of apology to restore strained relationships, create possibilities...

One of our most distinguished scholars offers a bold new view of the theory and practice of effective management. Named one of the best management books of 2009 by strategy+business magazine, the Toronto Globe, and Mail and Library Journal. Winner of the Axiom gold medal in the leadership category. A half century ago Peter Drucker put management on the map. Leadership has since pushed it off. But "instead of distinguishing managers from leaders,"...

Davidson explains how what he calls Leveraging Difference turns persistent diversity problems into solutions that drive business results. Difference becomes a powerful source of sustainable competitive advantage instead of a distracting mandate handed down from HR.

In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain – they have very little tolerance for error and are ready to spread the word quickly over the internet when things go wrong. If a company's customer service doesn't adapt to these new conditions, they will get burned by bloggers and viral videos that can severely damage their...

We are in a time of accelerating disruptive change. In a VUCA world--one characterized by volatility, uncertainty, complexity, and ambiguity--traditional leadership skills won't be enough, noted futurist Bob Johansen argues. Drawing on the latest forecasts from the institute of the Future--the first futures think tank ever to outlive its forecasts--this powerful book explores the external forces that are shaking the foundations of leadership and unveils...

"We live, says Ed Schein, in a culture of Tell. Rather than trying to genuinely relate to other people we tell them what we think they need to know or should do based on assumptions we've made about them. But telling makes people feel inferior--it shuts them down. This is particularly true of interactions between superiors and subordinates, and that's where it's particularly problematic. In today's complex, interconnected, rapidly changing world hierarchy...

"Naming a business or product has always been challenging--and sometimes costly--for entrepreneurs and inventors, but it's one of the most important decisions they have to make. Alexandra Watkins presents a foolproof model that anyone can use to create and evaluate brand names like a pro"--

Speak Out, Step Up, Act Now. Not only do we need more female leaders at the top, but we need more women at all levels of business, government, and nonprofits to step up, there's no time to waste. The problem, says Helene Lerner, isn't so much that women lack confidence but that they misunderstand what confidence really is. True confidence isn't fearlessness; it's having the courage to jump in even when your knees are shaking. Any woman who waits until...